All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery times vary depending on your location:
Local Orders: 3–7 business days
International Orders: 7–14 business days
Please note that delivery delays can occasionally occur due to high demand or courier issues.
Shipping charges for your order will be calculated and displayed at checkout.
We occasionally offer free shipping promotions, which will be clearly stated on our website.
Once your eBike has been shipped, you will receive an email with a tracking number and a link to monitor your delivery status online.
We currently ship to most major cities and regions. For remote or restricted areas, additional delivery time or fees may apply.
If your package arrives damaged, please contact us immediately at [your email address] with photos of the product and packaging.
In case of a lost shipment, we’ll work with the courier to resolve the issue as quickly as possible.
International orders may be subject to customs duties or import taxes. These charges are the customer’s responsibility.
If you have any questions about your order or shipping, please reach out to our support team at [support@yourebikebrand.com].
